Shipping policy

Marchera Shipping Policy

At Marchera, we’re committed to providing you with fast and reliable shipping. Here’s everything you need to know about shipping your order:

1. Processing Time

  • All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the following business day.
  • You’ll receive a shipping confirmation email with a tracking number once your order ships.

2. Shipping Methods & Costs

  • Standard Shipping: We offer affordable standard shipping options for domestic and international orders.
  • Processing time: 1-3 business days. 
    • Domestic (U.S.): Typically arrives within 2-5 business days.
    • International: Delivery times vary by country, typically 7-10 business days.

    • We believe in making your shopping experience as smooth as possible. That’s why we offer FREE SHIPPING on qualifying orders!

3. International Shipping

  • We currently ship to select international destinations. Customs duties, and taxes may apply depending on your country.
  • Customs & Import Taxes: Any customs fees, taxes, or import duties imposed by the destination country are the responsibility of the customer.

4. Order Tracking

  • Once your order ships, we’ll send you a tracking number so you can monitor its progress.
  • You can track your order directly on our shipping partner’s website or through the tracking link in the confirmation email.

5. Shipping Delays

  • While we strive to meet our delivery times, sometimes delays may occur due to factors beyond our control, such as weather, holidays, or carrier issues.
  • We appreciate your understanding and patience in such cases.

6. Address Accuracy

  • Please double-check your shipping address during checkout. We are not responsible for delays or missing packages due to incorrect or incomplete addresses.
  • If you need to change your address after placing an order, please contact us as soon as possible. We may be able to assist if the order hasn’t yet been shipped.

7. Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue.
  • In some cases, you may need to file a claim directly with the carrier. We will assist you through the process.